Frequently Asked Questions
Everything you need to know about your high-performance skincare journey.
What makes Caldera + Lab products different?
We combine pharmaceutical-grade science with wild-harvested ingredients to create high-performance, non-toxic skincare that is clinically proven to deliver results.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the United States. International shipping times vary by location, usually arriving within 7 to 14 business days.
What is your return policy?
We offer a 60-day satisfaction guarantee. If you are not completely happy with your results, contact our support team for a full refund, no questions asked.
Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan, cruelty-free, and certified by Leaping Bunny. We never test on animals or use animal-derived ingredients.
Do you offer a subscription service?
Yes, you can subscribe to your favorite products to save 15% on every order. You can choose your delivery frequency and cancel or pause at any time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, Apple Pay, and Shop Pay installments for flexible payment options.